A: We strictly select environmentally friendly materials:

Solid wood: We use FAS-grade oak, walnut, etc., which undergo high-temperature carbonization for insect prevention and release no formaldehyde;

Board material: E0-grade environmentally friendly board material, meeting the national ten-ring certification standard;

Upholstered furniture: Sofas are filled with high-resilience sponge, and the fabric has passed SGS stain resistance and abrasion resistance testing.

All products come with quality inspection reports and support third-party testing.

A: Warranty policy is as follows:

Frame structure: 5-year warranty (e.g., cracking of solid wood, breakage of metal parts);

Surface material: 2-year warranty (e.g., scratches on the slab, damage to the sofa fabric);

Lifetime maintenance: After the warranty expires, only material costs will be charged.

Processing procedure: Take photos and provide feedback → Customer service registration → On-site repair/send of parts within 48 hours.

A: We support partial customization services:

Colors: 5-10 standard colors are available; some products support color card customization (minimum order quantity required);

Sizes: Dining tables, bookcases, etc., can be adjusted in length, width, and height to fit the space; customization period is approximately 15-20 working days;

Functions: Modules such as height-adjustable tables and storage beds can be added or removed as needed.

A: We offer two options:

Free Professional Installation: Installation will be provided by our partner technicians in first-tier cities (shipping fee included);

DIY Installation: A tool kit and video tutorial are included with the order. Simple furniture (such as chairs and small coffee tables) can be installed in 10 minutes.

For complex products (such as bunk beds and large wardrobes), we recommend choosing professional installation to avoid safety hazards.